Hampton Inn & Suites Albuquerque Airport

Another win for Hampton Inn! We're moving a family member and have a U-Haul trailer in tow. Finding easy access parking is a challenge at times but this location has that covered. While there is no space in the parking lot for our combo, the street out front was perfect for the task. It's on a dead end street so through traffic was not a concern. Conveniently, I found a spot visible from our room. The room itself was great. 2 queen beds were very comfortable and allowed a good night's sleep for everyone. There was enough room to let us spread our stuff out and be comfortable during our early afternoon arrival and not too early departure. My only observation is that the entrance door on the East side of the building had a sign saying that it was locked at all times. It was open every time we went out to walk the dog. Maybe it's locked at night but, during the day and early evening, it was not. Breakfast was good and the dining area was spacious and well maintained.

I stayed at this location on 12/24/2023 to 12/25/2023. My Jeep Wrangler was broken into in your Hotel Parking Lot sometime between the 24th Night and 25th morning. Both the passenger side windows were shattered and all my luggage was stolen. There was glass all my Jeep. I was moving from New Jersey to San Diego to start my career in San Diego. I had all my luggage for the move stuffed in my Jeep and the thieves broke into my Jeep and stole everything. Even though the Alarm went off none of your staff noticed it and alerted me. When I checked out on 25th and came to my Jeep I noticed it and alerted the front desk and called the Police and filed a report. This type of situation happened first time to me and it should never happen in a reputed Hilton facility. I am very, very disappointed with the behavior of the staff. I lost all my clothes, shoes etc. I was left with just my change cloth bag. When m family in NJ were trying to reach me at 3:00 PM on 12/25/2023, the lady at the front desk was very nasty and did not help them out in locating me and giving them my information. I was in your hotel trying to patch up the broken window with plastic so that I can travel. She deliberately repeatedly cut off their phone call and started avoiding their phone calls. Even though your room was great< I would never recommend anybody your hotel and I want to complain to the Hilton Management.

I experienced extreme disappointment with my recent stay at your hotel. I must say, it was one of the worst experiences I have had at a Hilton property to date. First and foremost, the overall atmosphere of the hotel gave off a dirty, cut-rate vibe. The maintenance of the property was clearly lacking, as evidenced by the unkempt appearance and general lack of cleanliness throughout. It is disheartening to see such a renowned hotel chain allow one of their properties to fall into such a sorry state. Furthermore, my encounter with the front desk host only added to my dissatisfaction. Not only did this individual have long, dirty fingernails that were clearly unkept, but their level of professionalism and willingness to assist guests was severely lacking. It left me feeling frustrated and unsupported during my stay. As a loyal customer of Hilton, I expected so much more from this particular establishment. It is disheartening to witness such a decline in quality and service.